1. You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +605 5276712 or email to [email protected] at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.
  2. For home delivery, you may hand any faulty or damaged goods, or incorrect items back to the driver at the time of delivery, we will process within 30 days. If you discover any defect or damage inside the packaging after the delivery process, please return the parcel at our nearest Hei Hwang’s store within 30 days, with valid receipt.
  3. Exchange of product can be arranged for the following reasons: If the product is obviously expired / damaged upon collection at the store / at time of delivery. If the product is expired / damaged inside packaging after collection/ delivery; and you contact customer service within 30 days. If the product ordered is different from the item collected at the store/ delivered.
  4. We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled to an exchange of the product with similar value, if the product is available in our stock.
  5. Goods sold are not refundable.