In these terms and conditions, “HHFIM” refers to Hei Hwang Food Industries (M) Sdn. Bhd., and “Customer” refers to any individual, firm, company, or entity that places an order with HHFIM. Please read these terms and conditions carefully before using the site. By accessing or using the site, you confirm that you have read, understood, and agree to be bound by these terms and conditions.

1. Pricing Accuracy
   HHFIM strives to keep prices, product details, and availability on the website up to date. Prices include 6% GST and may change without prior notice. All orders are subject to HHFIM’s approval and product availability.

2. Stock Availability
   While we aim to keep products in stock, items may occasionally be unavailable. In such cases, HHFIM may offer alternative products of similar value.

3. Price Variations
   Website prices may differ from those in our stores and apply on the date the order is placed.

4. Order Confirmation
   Orders are subject to final availability, and HHFIM reserves the right to cancel orders if products are unavailable. We will notify you via phone or email if this occurs.

5. Product Images
   Product images are for illustration purposes only. Actual size, color, and dimensions may vary.

1. Order Process
   After selecting a product on www.heihwang.com, you will be shown the total charges, including taxes (if applicable) and delivery fees.

2. Payment
   You must pay for your order in full at the time of purchase by providing valid credit card details. Ensure your account has sufficient funds to complete the transaction.

3. Order Acceptance
   We are not obligated to supply any product until we have accepted your order. Once accepted, you will receive an “Order Confirmation” email, at which point a binding contract is formed.

4. Right to Refuse or Cancel
   Until we confirm your order, we reserve the right to refuse it, and you may also cancel it.

1. HHFIM Cancellation
   HHFIM reserves the right to cancel an order if the product is unavailable. In such cases, we will notify you and refund any payments made. Refunds will be processed to your credit card, subject to your financial institution’s timeline.

2. Customer Cancellation
   Once an “Order Confirmation” is issued, you are not allowed to cancel the order. For further assistance, please contact our customer service hotline at +605 5276712 or email [email protected].

1. Accepted Payment Methods
   We accept payment via bank transfer and online transfer. (Visa and MasterCard are currently unavailable). Cash on delivery is not accepted.

2. Pricing and Currency
   All product prices are listed in Ringgit Malaysia (RM).

3. Secure Transactions
   To ensure secure online transactions, we use SSL (Secure Sockets Layer) technology to encrypt personal information, including your credit card details, so it remains private as it travels over the Internet.

4. Full Payment
   Full payment must be made at the time of placing an order. If your payment cannot be processed, the order will not be accepted, and you should contact your card issuer to resolve the issue.

5. Payment Changes
   We reserve the right to change payment terms without prior notice.

6. Refunds
   If your order is not accepted after payment, you are entitled to a refund. The timeline for processing refunds depends on your financial institution. We are not responsible for any delays or losses due to your financial institution’s processing times.

1. Delivery Address
   We will deliver your order to the address you provide during checkout. Orders are delivered via courier services or drivers appointed by HHFIM.

2. Delivery Time Frame

   1. Peninsular Malaysia: 5–7 working days
   2. East Malaysia: Not available

   While we aim to deliver within this time frame, we cannot guarantee specific delivery dates. HHFIM is not liable for any losses or expenses due to late delivery.

3. Delivery Confirmation and Risk
   Upon delivery, you are required to sign for the product and inspect it for any damage or deficiencies. Once delivered, the risk of the product passes to you.

4. Delivery Exceptions
   In some cases, we may be unable to deliver to your location. If this occurs, we will contact you to arrange a cancellation or alternative delivery address.

5. Delivery Charges
   A flat rate of RM18 will apply to orders below RM50.

6. Redelivery
   If you’re unavailable during delivery, we may leave instructions for redelivery or collection. Additional charges may apply for redelivery.

7. Address Changes
   It is the customer’s responsibility to inform HHFIM of any changes to the delivery address immediately.

8. Right to Decline Delivery
   We reserve the right to decline delivery at our sole discretion.

9. Parcel Tracking
   You can track your order via ABX Express at http://www.abxexpress.com.my. Any delivery updates or delays will be reflected there.

1. Free gifts are subject to availability and are provided on a first-come, first-served basis.
2. Hei Hwang Food Industries (M) Sdn. Bhd. reserves the right to substitute or modify any free gift without prior notice.
3. Free gifts are non-exchangeable, non-refundable, and cannot be redeemed for cash or credit.
4. Any free gift offered is tied to specific purchase conditions, which must be fulfilled to qualify.
5. In the event of any disputes, Hei Hwang Food Industries (M) Sdn. Bhd. reserves the right to make the final decision.

1. Eligibility
   You must be at least 18 years old to register on the HHFIM website.

2. Registration Requirements

   1. You must provide accurate, complete, and up-to-date information during registration.
   2. You are responsible for safeguarding your username and password.
   3. Any actions taken using your account will be assumed to be authorized by you.

3. HHFIM’s Discretion
   HHFIM reserves the right to refuse or terminate any customer’s registration at its sole discretion.

4. Account Information Updates
   You must promptly inform HHFIM Customer Service at +605 5276712 or update your profile on www.heihwang.com if any of your registration details change.

5. Account Liability
   You are responsible for all orders placed under your account. You agree to indemnify HHFIM against any claims or damages arising from unauthorized use of your account.

6. Unauthorized Use
   If you suspect unauthorized use of your account, notify HHFIM immediately.